If you are unhappy with your purchase and would like to return it, we offer a 30-day refund or exchange policy. Please notify us of your returns request within 14 days of receiving your item by filling out the appropriate form below. You will then be emailed an exclusive RMA number and full returns instructions.
You will be responsible for return postage costs, we suggest packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.
Once you item has been received back it will be inspected and we aim to process your refund or requested exchange within 48 hours. You will be notified by email once your return has been completed.
Items must be returned to us as you originally received them, complete with all tags and original packaging. Shoe boxes must be protected and not defaced.
This does not affect and is in addition to your statuatory rights as a consumer.
Delivery Rates and Services.
UK Mainland, Scottish Highlands & Northern Island >
We post daily Monday-Friday and use a combination of DPD & Royal Mail.
Standard UK Tracked Post - £3 (estimated delivery time 2-5 business days)
UK Next Business Day - £6 (for same day shipping orders must be received by 12pm Midday)
Free UK Standard shipping on all orders over £75.
Standard EU Tracked Post - £12 (estimated 5-7 Days)
Standard International Tracked Delivery £16 (estimated 7-14 Days)
We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control. Tracking information is always available upon request.
DPD customers will receive an email update. You will have the ability to re-schedule if needed and your order will be fully tracked. If you provide your mobile number at checkout you will also receive text notification when your item is out for delivery.
Tax Free Shopping & Import Taxes >
For customers outside of EU please contact us with your name and order number after you have made your purchase and we will be able to refund any VAT included in the final sales price.
All orders will include a sales invoice and it is illegal to request we alter this; please research your countries own laws on importation and research if you are responsible for paying import duty prior to making a purchase. We are not responsible for any import duties or taxes your country may impose.